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PX Matters with Joseph Snipp
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Wither the Woodshed
May 15, 2026
What My Dogs Teach Me About PX
May 13, 2026
Why Can’t We Just Be Nice, 2: Structure
May 11, 2026
Healthcare’s Low Self Esteem Problem
May 8, 2026
Why Can’t We Just Be Nice, 1: Definitions and Mindset
May 6, 2026
AI in PX: The Downside
May 4, 2026
AI in PX: The Upside
May 1, 2026
Home-Brewing Surveys, 3: The Question is the Question
April 29, 2026
Home-Brewing Surveys, 2: How Long is Long
April 27, 2026
Home-Brewing Surveys, 1: Is It the Right Answer to Your Question
April 24, 2026
Being Nice is Not Enough
April 22, 2026
PX101: Managing the Change Management
April 20, 2026
Pursuit of Perfection, 2: Overfitting
April 13, 2026
Pursuit of Perfection, 1: Mission Creep
April 10, 2026
PX Heal Thyself
April 8, 2026
Survey101: Why Are You Doing This?
April 3, 2026
PX101: Focus on the Right Thing
April 1, 2026
Real World Implications of Statistical Concepts, 4: Bias in Self-Surveying
March 30, 2026
Where does PX Fit? Org-Charting the Un-Org-Chart-able, Part 3: My Modest Proposal
March 27, 2026
Where does PX Fit? Org-Charting the Un-Org-Chart-able, Part 2: Making the Puzzle Pieces Fit
March 25, 2026
Where does PX Fit? Org-Charting the Un-Org-Chart-able, Part 1: System Issues
March 24, 2026
Misunderstanding Math, 2: Idiots, Liars, and Thieves
March 20, 2026
Misunderstanding Math, 3: Big Numbers, Big Problems
March 18, 2026
Misunderstanding Math, 1: Percentages and Likelihoods
March 16, 2026
Acknowledging the Human in Healthcare
March 12, 2026
Understanding Survey Error, 1: Participation Bias
March 10, 2026
The Hospital Experience Economy: Part 2, Inside, Looking Out
March 6, 2026
The Hospital Experience Economy: Part 1, Outside, Looking In
March 4, 2026
The Myths We Tell Ourselves
March 2, 2026
Healthcare Horror Show
February 27, 2026
Visuals, 1: Word Clouds
February 26, 2026
Patient Comments, 2 : Picking the Ripest Patient Comments
February 25, 2026
Two Sides to Every Story: Responding to Doctor Comments
February 23, 2026
Patient Comments, 1 : Importance of Storytelling and Mythology
February 20, 2026
Attention is currency, 2: Content an Cadence
February 18, 2026
Attention is currency, 1: Positivity
February 16, 2026
When the Rational Confronts the Emotional
February 13, 2026
Breaking the Vicious Cycle
February 11, 2026
Search for the Golden Egg, 2: Logic
February 9, 2026
Search for the Golden Egg, 1: Data
February 6, 2026
Quotes I Like, 5
February 5, 2026
Transactional Surveys Make Bad Things Worse
February 4, 2026
Real World Implications of Statistical Concepts, 3: Benchmarks
February 2, 2026
How Transactional Relationships in Healthcare are Making Us Miserable
January 30, 2026
Real World Implications of Statistical Concepts, 2: Error
January 28, 2026
Real World Implications of Statistical Concepts, 1: Significance
January 26, 2026
My problem with Interval Measures: Mathing the Math, 2
January 23, 2026
Staff vs Patients: The Solution
January 21, 2026
Staff vs Patients: The Problem
January 19, 2026
Threats to Service
January 16, 2026
My Problem with NPS: Mathing the Math, 1
January 14, 2026
Quotes I Like, 4
January 13, 2026
Once More with Feeling, Part 2: All the World is a Stage
January 12, 2026
Once More With Feeling, Part 1: How, not What
January 9, 2026
Analytical Mise en Place
January 7, 2026
A Resolution on New Year’s Resolutions
January 5, 2026
The Donut, Not the Hole
December 29, 2025
Reports of My Demise…
December 22, 2025
Do Demographics Matter? It Depends…
December 19, 2025
The Problem of Terminal Uniqueness
December 17, 2025
To Survey or Not To Survey
December 15, 2025
Problem with Pillars, Part 2
December 12, 2025
Problem with Pillars, Part 1
December 10, 2025
Quotes I Like, 3
December 9, 2025
Why Can’t We be Friends (or at least Frenemies)?
December 8, 2025
Tale of Two Hotels, Part 2
December 5, 2025
A Tale of Two Hotel Rooms, Part 1
December 3, 2025
Motivating the Able not Willing
December 1, 2025
Motivating the Willing but not Able
November 24, 2025
World’s Worst Decorations, Part 2
November 21, 2025
World’s Worst Christmas Decorations
November 19, 2025
Quotes I Like, 2
November 18, 2025
I Don’t Matter
November 17, 2025
The Letter Versus the Spirit
November 14, 2025
The Brown M&Ms in Healthcare
November 12, 2025
Quotes I Like, 1
November 11, 2025
What is PX?
November 10, 2025
What Is In a Name?
November 7, 2025
A Few Opening Comments aka Prima Res
November 7, 2025
Some Definitions
November 7, 2025
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